1. General Information
Hookloomkit is committed to handling customer payments and related personal information in accordance with applicable German and European Union laws and regulations.
Brand Name: Hookloomkit
Website: www.hookloomkit.com
Customer Service Email: crochet@hookloomkit.com
Our website, business details and payment account information are maintained consistently to support clear payment identification and accurate transaction records.
2. Payment Processing
Payments made through the Hookloomkit website are processed by Stripe, an independent payment service provider. Stripe is not a business partner of Hookloomkit.
Payment processing is subject to the applicable payment service terms and procedures. Stripe may conduct periodic payment risk assessments and monitor transactions for unusual or potentially unauthorised activity in accordance with its procedures and applicable requirements.
Customers are not required to create or sign in to a Stripe account merely to complete a payment through the payment options available at our checkout.
3. Billing Descriptor
Transactions made through our website are intended to appear on the customer’s payment statement under the billing descriptor:
HOOKLOOMKIT
The displayed wording may be subject to the format used by the relevant payment method or financial institution. Customers are encouraged to retain their order confirmation for reference when reviewing a transaction.
If you do not recognise a transaction that appears to relate to Hookloomkit, please contact us at crochet@hookloomkit.com with the transaction date, amount and order reference, if available. We will review the information and assist with identifying the purchase.
4. Accepted Payment Methods
The payment methods available at checkout may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallet payment methods displayed at checkout
Available options may vary according to the checkout configuration and the payment method being used. Customers can review the available options before confirming an order.
5. Payment Information and Data Protection
Hookloomkit handles personal information associated with orders and payments in accordance with applicable data protection requirements, including the General Data Protection Regulation (GDPR), where applicable.
Depending on the transaction, relevant information may include the customer’s name, billing details, contact information, order reference, transaction status and information required to manage the purchase.
Payment details are handled through the payment processing arrangements presented at checkout. We use relevant transaction information for order administration, payment confirmation, customer enquiries, fraud prevention and compliance with applicable legal obligations.
Personal information is accessed and used only for appropriate business purposes and in accordance with our Privacy Policy and applicable law.
6. Cookies and Consent
Our website uses a Cookie banner to provide information about the use of cookies and related technologies.
Non-essential cookies are used only after the customer has indicated consent by selecting “Accept” on our Cookie banner. Where required by applicable law, customers may decline non-essential cookies or manage their preferences through the available consent controls.
Cookies that are strictly necessary for functions requested by the customer or for other purposes permitted by applicable law may be used without consent where the relevant legal conditions are met.
Further information about the categories of information collected, the purposes of processing, data retention and customer rights is available in our Privacy Policy and Cookie Policy.
7. Payment Enquiries and Unrecognised Transactions
If you experience a payment-related issue or have a question about a transaction associated with Hookloomkit, please contact:
Email: crochet@hookloomkit.com
To help us review your enquiry, please provide your order reference, the date of the transaction and a brief description of the issue. Please do not email full card numbers, card security codes, passwords or other confidential authentication details.
We aim to respond to payment-related enquiries within 24–48 hours. If an enquiry requires additional review, we will provide a response as soon as reasonably practicable.
8. Policy Updates
Hookloomkit may update this Payment Security Policy where necessary to reflect changes to applicable legal requirements, payment procedures or website operations.
The latest version will be published on our website with its revision date. Any changes will be handled in accordance with applicable law.