Hookloomkit Customer Support
At Hookloomkit, we welcome enquiries about our crochet hooks, knitting needle sets, yarn craft supplies and existing orders. Our customer service team aims to provide clear information and practical assistance with product enquiries, order details, dispatch arrangements and return requests.
Contact Information
Brand Name: Hookloomkit
Website: www.hookloomkit.com
Email Address: crochet@hookloomkit.com
Tel:
Customer Service Hours
Our customer service operates through email and telephone enquiries. As availability may vary, customers are welcome to leave a message or send an email at any time.
We aim to respond to all customer enquiries within 24 hours. If an enquiry requires further review or additional order information, our response may take longer.
For the most efficient assistance, please include your name, order reference (if applicable) and a brief description of your enquiry.
Product Enquiries
If you have questions about a crochet hook set, knitting needle set or another item listed on our website, please refer to the relevant product page and contact us if further information is required.
When contacting us about a product, please identify the item and specify the information you would like to clarify.
Order Enquiries
For questions concerning an existing order, please include your order reference and the email address used when placing the order. These details help us locate the relevant order and review your enquiry.
Please contact us promptly if you notice an error in your order details or delivery information.
Returns and Order-Related Requests
For enquiries about returns, refunds or other order-related matters, please contact us by email and include your order reference and the reason for your request.
Our team will review the information provided and explain the applicable procedure. Please contact us before sending a return parcel so that the relevant return instructions can be provided.
Written Correspondence
For matters requiring a written record, we recommend contacting us at crochet@hookloomkit.com. Please retain your order confirmation and any relevant correspondence for reference.
We appreciate your interest in Hookloomkit and thank you for contacting us. We will review your message and respond as soon as practicable, with a target response time of 24 hours.