1. Overview
Hookloomkit provides delivery services for customers in eligible European destinations. This Shipping Policy explains our order processing arrangements, estimated delivery times, carrier services, tracking notifications and procedures for delayed or missing parcels.
Brand Name: Hookloomkit
Website: https://www.hookloomkit.com
Email: crochet@hookloomkit.com
2. Order Processing
After an order has been placed and payment has been confirmed, the order details are reviewed and the items are prepared for dispatch.
Customers should ensure that the delivery address, email address and other order details supplied at checkout are complete and accurate.
If any information needs to be corrected, please contact crochet@hookloomkit.com as soon as possible. Amendments may not be possible after an order has entered the dispatch process.
3. Dispatch Location
Orders are dispatched from the following address:
Dispatch Address: XXX
The dispatch location and relevant shipment details are recorded as part of our order handling process.
4. Shipping Destinations
Hookloomkit serves customers in eligible European destinations. Available delivery destinations and applicable shipping charges are displayed during checkout.
Customers should confirm that their destination is available and review the delivery information before submitting an order.
5. Shipping Carriers
Depending on the destination and shipment arrangements, we work with established carriers, including:
- DHL
- FedEx
- UPS Priority services
The carrier and service used for an individual order may vary according to the destination and available arrangements.
6. Estimated Delivery Time
The estimated transit time for orders dispatched from Germany is generally 5–12 business days.
Delivery estimates depend on the destination, carrier service and the circumstances affecting transport. Public holidays, carrier operations, local delivery arrangements and other transport-related circumstances may affect the actual delivery date.
The applicable delivery estimate shown during checkout or in the order confirmation should be consulted for the relevant purchase.
These estimates do not limit any statutory delivery obligations that apply to the order.
7. Shipment Tracking and Email Notifications
Where tracking is available, Hookloomkit sends shipment notifications to the email address provided by the customer at checkout.
Notifications may be sent at key stages of the delivery process, including:
- When the order has been dispatched.
- When the parcel reaches a carrier facility or logistics point.
- When the parcel progresses through the delivery network.
- When the parcel reaches the local delivery stage or is marked as out for delivery, where this information is supplied by the carrier.
The availability and timing of tracking events depend on the carrier’s reporting system. Customers are encouraged to check their inbox and spam or junk folder for shipment updates.
If tracking information does not appear or remains unchanged for an extended period, please contact crochet@hookloomkit.com with your order reference.
8. Delayed Shipments
If your order has not arrived within the applicable estimated delivery period, please contact us at crochet@hookloomkit.com.
Please include your order reference and any available tracking information. We will review the shipment status and, where appropriate, contact the relevant carrier to investigate the delay.
After reviewing the available information and the outcome of the carrier enquiry, we will determine an appropriate resolution based on the circumstances. This may include a full refund or a replacement shipment.
Where the goods have not been delivered, we will comply with applicable statutory delivery obligations. A carrier investigation does not suspend or remove any mandatory rights available to the customer.
9. Missing Parcels
If the tracking information indicates that a parcel may be missing, or if the parcel has not arrived within the applicable delivery period, please contact our customer service team.
We will review the order details and shipment records and make enquiries with the carrier where appropriate.
Depending on the findings and the applicable legal requirements, we may arrange a replacement or refund. The resolution will take account of the shipment circumstances and the customer’s statutory rights.
The risk of loss of or damage to the goods generally remains with Hookloomkit until the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable law.
10. Incorrect Delivery Information
Customers are responsible for checking the delivery details provided during checkout.
If you identify an error, please notify us promptly at crochet@hookloomkit.com. We will review whether the address can be amended before dispatch.
Where an incorrect address or incomplete information affects delivery, we will review the circumstances and explain any available options. Any additional charges or other consequences will be handled in accordance with the information provided before purchase and applicable law.
11. Parcels Arriving Damaged
If a parcel arrives with visible damage or an item appears to have been damaged during delivery, please contact crochet@hookloomkit.com.
Please provide your order reference, a brief description of the issue and clear photographs of the affected item and packaging, where available.
We will review the information and explain the appropriate next steps. Depending on the circumstances, this may include a refund or replacement without requiring the damaged item to be returned where appropriate.
Nothing in this section limits statutory rights relating to defective or non-conforming goods.
12. Delivery and Transfer of Risk
The risk of loss of or damage to the goods remains with Hookloomkit until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, except where a different rule lawfully applies under mandatory legislation.
The handover of a parcel to a carrier does not, by itself, transfer this risk to the customer.
13. Contact Information
For questions about shipping, delivery estimates, tracking updates, delayed parcels or shipment-related matters, please contact:
Email: crochet@hookloomkit.com
Please include your order reference when contacting us about an existing shipment so that we can review the relevant details.